Chat, Social Media Moms

Social Media Gets You Free Shipping

2 Comments 07 May 2008

It goes without saying, that social media has become so mainstream that consumers are now demanding it when it comes to retail. Individuals have tapped into online conversations at such a fast pace that businesses are losing money to their competitors if they are not participating in the conversation.

A perfect example of this is the fact that more and more retailers are offering live chat as a way for shoppers to converse with their knowledgeable sales reps…….

“Live chat is basically an instant message between you and the retailer you are shopping with. The agent or sales rep on the other end of the live chat can help you find what you’re looking for or answer questions about sizes, colors, shipping and handling, return policies and a lot more.”

Not only does live chat help meet the human primal need that once drove people to the town square but it gives the consumer a chance to benefit in ways that otherwise might not be possible……..

“One of the most overlooked uses of live chat is to see if there are any free shipping coupons from that retailer. I was recently shopping on the Lands End web site and I didn’t want to pay for shipping. So I asked the live chat agent if there were any Lands End free shipping codes. She said that there wasn’t, but if I signed up for their newsletter she would give me free shipping on my order.”

Not every retailer is set up for live chat but if your favorite store displays the “Live Chat” button, don’t hesitate to use it. There’s no telling what you can get if you just ask for it!

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2 Comments so far

  1. Amy M. says:

    Great info, K! Thanks for posting and making us aware…

  2. Eddy says:

    I make it a point to subscribe to the Twitter feeds for all of my favorite stores for this very reason. They give out great deals all the time, including free shipping, percent off, BOGO, etc…

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